FAQ's

WHAT TRAVEL DOCUMENTS DO I NEED ?
Foreign Nationals desirous of coming into India are required to possess a valid passport of their country and Indian Visa. Foreign passengers should ensure that they are in possession of valid Indian Visa before they start their journey to India except nationals of Nepal and Bhutan who do not require Visa to enter India and the nationals of Maldives also do not require visa for entry in India for a period up to 90 days (a separate Visa regime exists for diplomatic/official passport holders).

DO I NEED AN INTERNATIONAL CERTIFICATE OF VACCINATION?
Only the travellers coming from Africa, South America need yellow fever vaccinations.

WHAT IS THE BEST TIME TO VISIT INDIA ?
The best period to visit India is normally from October till March, when the weather is pleasant in most parts of the country. Now, travel during monsoon months (July – September) is also not a bad idea as appropriate facilities are being provided at places that present a good tourism opportunity during this time as one can stay at Deluxe or Palace hotels without spending a fortune during those months.

HOW SHOULD I TRAVEL AROUND IN INDIA ?
The best way to travel around is to travel by road as this enables you to have a glimpse of real INDIA including villages, their houses and small forts at your own pace which is not possible by air or by train. But, if you are travelling to a longer distance, then flights or trains can be a good idea to save time.

DO I NEED MEDICAL/TRAVEL INSURANCE ?
Yes. It is advisable that you buy a comprehensive medical / travel insurance from your country.

IF AT ALL, I HAVE TO USE A TRAVEL AGENT / TOUR OPERATOR, WHY STATE EXPRESS ?
State Express is a leading travel agency specializing in inbound tours and recognised by department of Tourism, Government of India. We are also a member of IATO (INDIAN ASSOCIATION OF TOUR OPERATORS) and TAAI (TRAVEL AGENTS ASSOCIATION OF INDIA). We are IATA (14 3 52542) approved travel agency and have our own fleet of cars and coaches with experience drivers.

WHAT SERVICES DO WE OFFER ?
We provide all kinds of travel related services for any occasion – business or pleasure or both. We help you organize conferences, seminars, exhibitions, trade fairs and events, incentive tours, weddings and honeymoons, health tourism, pilgrimage tours, adventure tours or any special interest tours anywhere in India and also to neighbouring countries. You can read in detail about our services by Clicking Here

DO YOU PROVIDE ONLY ALL INCLUSIVE PACKAGE TOURS ?
We provide all inclusive package tours but on request, we can also provide particular services only viz. hotel reservation, car / coach hire with driver, flight / train tickets, etc.

HOW DO I PLAN MY TOUR ?
You can go through our special designed tour packages in our brochure. But, if want a particular tailor made special package tour, let us know your requirements, and we will help you to design your trip keeping your specifications and budget in mind. Alternatively, you may send us your requirement by Clicking Here

HOW CAN I BOOK MY TOUR WITH YOU ?
You can send us an email specifying your requirement. We shall then get back to you with all possible information that you need and also our best possible rates along with terms and conditions.

WHAT IS NORMALLY INCLUDED IN YOUR TOUR COST ?
Usually, our tour cost includes hotel accommodations with breakfast, services of private air-conditioned car / van / coach depending on number of persons with driver for all transfers, city tours and excursions as per program, train tickets if applicable, local guides for city tours, entrances to monuments, assistance on arrival and during the tour, some special attractions viz elephant ride, camel safari, boat ride and all taxes. It is also possible to provide you other language speaking tour escorts/accompanying guides, lunches & dinners, domestic flights and other services on request. There may be a supplement cost applicable for extra services.

WHAT ABOUT PAYMENT TERMS ?
This depending on the services you may require. But normally , we need a token payment in advance (10% of token payment) except for services for which advance payment is must. But can be paid through bank transfer (before arrival) credit card, traveller's cheques or cash.

WHAT IF I HAVE TO MAKE ANY CHANGES IN THE TOUR FOR ANY REASON ?
We shall try to cooperate to make changes as per your request and shall not charge you anything unless the principal suppliers levy cancellation / amendment charges.

WHAT ABOUT CANCELLATION POLICY ?
We shall charge you only what is charged by principal suppliers i.e airlines, railways or hotels, etc besides nominal cancellation fee. We can let you know at the time of reservation as what services and how much cancellation would be applicable.

WHAT KIND OF CARS DO YOU PROVIDE ON YOUR ALL INCLUSIVE TOURS ?
We normally provide air-conditioned Tata Indigo / Swift D’Zire in case of 2-3 persons, Toyota Innova in case of 4 persons, Tempo Traveler for 5 – 8 persons, Mini Coach for 9 – 15 persons and Large coaches for larger groups. If you want a luxury car, then we can also provide you the same but there may be extra cost applicable in such casae. To get details of all the vehicles in our fleet Clicking Here

WHAT STAR RATING ARE YOUR HOTELS ?
Standard hotels mean 3 star hotels, superior / First class of hotels mean 4 star and deluxe hotels mean 5 star hotels. But, at many places good star hotels are not there and in those places, we shall provide best available hotels. We also include heritage / palace and charming hotels in our packages.

WILL I KNOW WHICH HOTELS I WILL BE STAYING IN BEFORE I GO?
We shall send you a complete list of hotels at the time of confirmation of our services and before asking you for payment.

DO YOU HAVE EXPERIENCED GUIDES IN DIFFERENT CITIES OF INDIA ?
Yes we have English speaking guides all over INDIA. At many places , we also have french , German , Spanish ,Italian and Japenese and other language speaking guides. We can also provide accompanying foreign language speaking tourist guides for individuals and groups.

HOW WILL I MEET YOUR REPRESENTATIVE ON ARRIVAL IN INDIA ?
You will meet our representative at airport on arrival and he will hold a placard for identification. We shall also send you emergency 24 hours contact numbers on which you may contact any time in case of any problem.

IF I COME ACROSS ANY PROBLEM DURING MY TRIP, HOW WOULD YOU HELP ME ?
Our office is open 24 hours a day and that means you will always find someone to assist you even at odd hours. Besides this we shall give you mobile nos. of executives whom you may contact for any emergency .We also have own / associate offices in all major tourist cities.